Revolutionizing Business operations through Innovation and Efficiency

Grow with ICON - Tailored Software Solutions for Superior Business Advancement

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Our Value-Proposition to YOU


Transforming Business Outcomes

Through Insight-Led Processes

With over 22 years of experience in delivering high-performing automated solutions for both SME and Enterprise level clients, we’ve perfected the process of understanding and delivering exactly what your business needs to succeed.

Business First

1. Let’s Talk Business First

Focusing on the business objectives rather than solely on technology is a major success factor. Our business analysts are at hand to help you formulate the scope of your project based on the business benefits you’re after, rather than the technical outcome.

We’ll probe your stakeholders with the right questions to elicit your requirements, and help you discover new opportunities to reduce costs, drive sales and improve your customer’s experience.

Plan Realistically

2. Plan Realistically

Our unique project scoping and planning methodology is based around risk-reduction and early business benefits. It’s built on top of decades of successful solutions delivery. Let our experts assist you with drafting the vision and the roadmap to your success.

We’ll also provide you with a fine-grain view of progress along the way with industry standard tools and analytics, giving you the peace of mind you’re after.


3. Get the Experts On-Board

Mature, multi-disciplinary, self-organising teams – that’s what it takes to roll out your complex, mission critical projects on time. We’ve assembled the right mix of product-owners, technical architects, award-winning UI & UX experts, devops, cloud experts, software engineers, and QA.

To put it simply, our teams can significantly fast-track your path to success while saving you time and money by avoiding rookie mistakes.

Deliver Incrementally

4. Deliver Incrementally

We know a ‘Big-Bang’ approach to a lengthy project is a recipe for failure. Aligning stakeholders requirements is difficult enough, let alone having to contend with changing requirements during long-haul projects.

The solution? Our delivery framework is based on incremental output, based on micro-goals tied to measurable value. This means you can involve your business users in short bursts and win their confidence early on.

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    IT Security by Design

    Security should never be an afterthought. We go beyond industry best practices, including OWASP Top Ten, implementing deep-scanning tools, and engaging ethical hackers. We’ll implement the most secure solution for your needs, reducing unnecessary risk and helping you sleep better at night.

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    ISO9001:2015 Quality Guarantee

    Are you tired of inadequate software? Prevent risks that can impact your company’s performance with our thorough, quality management processes, designed to deliver high performing solutions.

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    Are your current processes and IT solutions compliant with GDPR? As a data processer, we will ensure all our processes protect your company, and your customer’s data to avoid costly fines for non-compliance. Whether you’re a large multi-national corporation or a local business owner, GDPR regulations apply to everyone.

Claims Management

RCI is one of the largest insurance companies in Europe, providing insurance to 2.5 million customers in 4 European countries. Find out how ICON’s bespoke insurance management solution has helped RCI rapidly launch new products, increase its claims handling efficiency and drive productivity throughout the company.

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Customer Experience

Airports are increasingly facing challenges to improve passenger experience and provide innovative solutions to support today’s hyper-connected travellers. Malta International Airport plc has entrusted ICON to radically improve the way it connects with its passengers whilst ensuring the availability and stability of its business-critical applications even during these unpredictable times.

Find Out How

Insurance Purchasing Process

Laferla is a leading insurance provider in Malta, offering a wide range of insurance products to personal and commercial clients. Find out how ICON’s digital transformation solution helped Laferla break away from traditional insurance purchasing processes and become one of the first company, among their competitors, to introduce instant quotes online.

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Digital Transformation
in Real-estate Industry

Dhalia is the largest privately owned real estate agency in Malta, boasting a portfolio of 30,000 available properties and more than 150 experienced real-estate consultants. Find out how ICON’s digital transformation solution helped Dhalia achieve a surge in property sales leads, website visits and satisfied customers.

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Digital Transformation
in Compliance

The Financial Intelligence Analysis Unit (FIAU) is the national central agency in Malta. Find out how ICON's bespoke Compliance and Supervision Software solution - CASPAR, helps FIAU decreases the risk of fraud & money laundering activities.

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An Airline
Digitally Transformed

Air Malta is the largest destination airline flying out of Malta, with more than 6 million site visits per year. Find out how ICON's digital transformation solution and digital marketing strategy helped Air Malta to provide unique passenger experience and increase direct flight bookings.

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Engagement Models