Voice of the Workers | An open-source e-dialogue solution


The Union Ħaddiema Magħqudin (UĦM) is an NGO which focuses on the advancement of worker rights. In partnership with the Malta Council for Economic and Social Development (MCESD) and the Italian Confederazione Italiana Agricoltori (CIA) the UHM were granted EU (ESF 4.221) to develop a project known as: ‘Voice of the Workers’.

Business Objectives:

The project seeks to develop the capacity of workers’ to actively contribute to social dialogue as a means to implement effective partnerships and to contribute to the sustainable development of a country.

To achieve this objective UHM wished to develop an e-learning platform so as to produce and disseminate reliable information via online training sessions to increase the knowledge on workers about social dialogue. The training would ultimately help the trainees to be in a stronger position to reach an informed opinion about issues relating to their roles as workers and as citizens.


ICON was selected to develop this e-learning platform as well as integrate the technology with third party tools required for the delivery and management of e-learning content.

The solution was built on open source technology and with a fully responsive framework enabling cross-device connectivity (desktop, mobile and tablets). It was developed to include a range of features to give the administrator full control of the course material as well as to manage the training progress of each trainee.

In order to engage citizens and invite participation, features such as group forums and live chat were included to allow members to exchange their views and opinions.

In its second phase of the project, ICON developed a dedicated e-training portal as part of the system which offered specific social dialogue training courses. Registered members now book courses, download course material, interact with live streams and take online assessments. A job vacancy section was also included allowing users to apply for jobs directly through the site as well as participate in current polls and surveys.

The training and online platform itself have been provided to further develop the capacity of workers to actively contribute to social dialogue. The solution provided by ICON has allowed the entities to widen their approach to training and introduce better mechanisms to foster continued education and worker empowerment. The successful project is now being considered for deployment on a pan-European basis.

“We would like to thank ICON for its guidance and execution of this project. It has been a pleasure working with the entire team from start to finish and the end result exceeded our expectations.

Josef Vella – UĦM