ICON receives ITIL Certification15-09-2015
ICON is proud to announce that various staff members in charge of service delivery are now ITIL certified. ITIL is the most widely accepted approach to IT service management in the world. It underpins ISO/IEC 20000 and describes processes, procedures, tasks, and checklists which deliver value, while maintaining high levels of competency. ITIL assists ICON to establish a baseline from which it can plan, implement, and measure successful ICT delivery.
Formerly known as the “Information Technology Infrastructure Library”, ITIL’s purpose is to serve a set of practices specifically focused on IT Service Management (ITSM) allowing companies to align their services with the needs of the business. ITIL enables individuals and organizations to use IT to realize business change, transformation and growth. ITIL has been deployed by some of the world’s leading organizations, including NASA, Microsoft, HSBC, The Walt Disney Company as well as Müller Dairy.
The certification enables ICON to implement and integrate IT Service Management framework based on ITIL best practice guidelines. ICON now follows a full service life-cycle with specific focus on strategy, design, transition, operation and continual service improvement.
The course places particular importance on developing an underlying service culture within ICON. This philosophy coincides absolutely with the company core beliefs. With a range of ICON’s staff, from various departments, participating in the course and receiving this certification, ICON continues to excel within the industry and is proud to be recognised by ITIL especially after recently being awarded ISO 9001:2008 Certification in July 2015.
ICON always seeks to provide a professional service to clients. In fact, in addition to being ITIL certified, ICON is a Microsoft Partner, has a Google-Certified team and is an iOS and Android Licensed development firm.
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