ICON receives ITIL Certification

15-09-2015

ICON is proud to announce that various staff members in charge of service delivery are now ITIL certified. ITIL is the most widely accepted approach to IT service management in the world. It underpins ISO/IEC 20000 and describes processes, procedures, tasks, and checklists which deliver value, while maintaining high levels of competency. ITIL assists ICON to establish a baseline from which it can plan, implement, and measure successful ICT delivery.

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Formerly known as the “Information Technology Infrastructure Library”, ITIL’s purpose is to serve a set of practices specifically focused on IT Service Management (ITSM) allowing companies to align their services with the needs of the business.

The certification enables ICON to implement and integrate IT Service Management framework based on ITIL best practice guidelines. ICON now follows a full service life-cycle with specific focus on strategy, design, transition, operation and continual service improvement.

The course places particular importance on developing an underlying service culture within ICON. This philosophy coincides absolutely with the company core beliefs. With a range of ICON’s staff, from various departments, participating in the course and receiving this certification, ICON continues to excel within the industry and is proud to be recognised by ITIL especially after recently being awarded ISO 9001:2008 Certification in July 2015.

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