Optimise your business operations with a custom business process management solution.

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  • Automate risk management and compliance requirements
  • Improve operational efficiency and business performance
  • Evaluate technical solutions to meet changing business needs
  • Contract an expert IT team to take your project to market

Business Process Reengineering

From time to time, every business organisation finds itself yearning for change or a re-birth of sorts.

Some companies choose to undergo a rebranding exercise to freshen up their image and to start appealing to a new customer base, other companies change to a new management who can re-direct the organisation to new targets and others revisit their mission, values and what they stand for so they can re-align to their original purpose.

Then there are those companies who decide to bring a much-needed overhaul of their operations and the way they serve their customers through business process reengineering.

This strategy, when adopted in line with current enterprise standards, delivers outcomes that will surely lead to business transformation, new and stronger customer experiences and better operational effectiveness.

At ICON, we have been trusted with business process reengineering projects by some of the most renowned leaders in various sectors because how we offer our service, differentiates us from others.

Output is the most important thing when measuring success of any project. My advice to anyone thinking of undertaking a digital transformation project would be to find a partner who works closely with you from the beginning to get the best solution out to the market. We found this in ICON.


CIO & Business Development Officer at RCI

We will work with you to understand your business operations, assess your requirements and recommend a custom solution to address your specific needs. we will:

  1. Allocate a dedicated team
  2. Conduct a business process analysis
  3. Train your team
  4. Deliver tailormade enterprise software solutions

Here at Icon, we work with multi-disciplinary teams to deliver IT projects with high business value in a timely manner and on budget. Our service is agile, efficient and results oriented.

✔️ We allocate a dedicated, multi-disciplinary team to every project and we sit with the client to understand what their expectations are

✔️ Together with the client, we conduct a methodical business process analysis so that the custom software development and solutions that we deliver will be tailor-made to clients’ requirements.

✔️ We work with the client’s team to ensure that knowledge is not only developed but passed on and retained throughout the process, giving the client ownership and the ability to run the solution.

✔️ We offer the flexibility that allows business users to quickly adapt to market changes.

✔️ We deliver enterprise software solutions that are multilingual and supportive of different currencies, all configured to support various products, workflows, and reporting metrics.

✔️ We make sure the platform is interconnectable with both internal and external software systems to ensure data consistency and real-time use.

✔️ For projects that need to cover different target countries, we also ensure that all projects meet the regulatory requirements across the different jurisdictions through compliance automation.

The Product Development Process

Proof of concept

Although nearly everyone who comes up with an idea is convinced it will work, creating a proof of concept to test it will ensure you arrive at the best solution and will save you time and money in the process.

It will also come in handy when pitching to other stakeholders. Whether you’re adding new features onto an existing software, embarking or a fully-fledged digital transformation or building something from scratch, ICON will carry out a proof of concept for your business idea to ensure you take the fastest, most direct route to success.


Near-shoring gives you more control and influence over the project. ICON being uniquely positioned in Malta with its long-standing European-wide experience guarantees you seamless and efficient communication during the same working hours, and perfect understanding of the local market and culture.

Utilizing companies close to your proximity is also cost-effective and provides advantages in both the initial cost standpoint and in its risk-averseness. In fact, a Deloitte survey revealed that in the IT sector, 87% of businesses outsource for cost-cutting.

Enterprise Software Application Development

Like most organisations, your software tools are a crucial part of your success.

Even the slightest improvement, like shaving 2 seconds from each customer interaction, can have a mammoth impact on your bottom line. At their best, your custom software development solutions can drive customer engagement, increase employee satisfaction and motivation, save money, and boost revenue. At their worst, they frustrate customers and employees alike, draining your focus away from what really matters.

Solutions Integration

Integrating your systems and applications, both SaaS and on-premises, can turn out to be a mammoth task for any organization.

ICON can help you to seamlessly integrate applications and data by leveraging an extensive library of pre-built adapters to connect with virtually any application, service, or database.

Application UI & UX Design

Catching and retaining people’s attention has become increasingly difficult.

ICON believes that a seamless user interface/user experience (UI/UX) design strategy is crucial for businesses to stay ahead of their competition. It maximizes your opportunity to convert visitors into users, and ultimately into buyers and advocates. A well-developed UI/UX experience can significantly increase customer satisfaction when interacting with your digital platform and applications. This further translates into higher conversion rates, repeat business and greater revenue.

Managed Services

ICON helps to manage business critical applications, with millions of users worldwide.

We’ll Identify the perfect bespoke package for your business and ensures that your system suits your specific and unique needs.