Support & Maintenance

Take advantage of exclusive 24/7 support and maintenance services designed to ensure you receive optimal value to your business. ICON’s dedicated and experienced team of expert software professionals sustain for software upgrades, remote and on-site technical support and error handling to avoid any downtime or performance issues. Keep your focus on your core business functions. To accommodate any kind of software challenges, our long-term continual maintenance, real-time monitoring and 24/7 support offers genuine peace of mind.

Emergency Support

ICON implements consistent fine tuning, platform monitoring and comprehensive 24/7 technical support, training and consultancy to ensure nothing unexpected happens. If it does, ICON’s team remain available at any time to diagnose, resolve and prevent future issues from occurring in a timely and productive fashion.

 

Management

Allow ICON to take complete ownership over your upgrades, enhancements, and customisations. QA, testing, release management, database maintenance and performance tuning can ensure all your digital platforms and touch points are up to date and running seamlessly. In addition to this, ICON can also handle security management while offering dedicated customer support and end-user issue handling.

 

Ongoing Application Support

The technology industry is a highly dynamic sector due to continual innovation and ever-changing expectations of customers. ICON offers continual maintenance and support ranging from version upgrades to resolving critical problems and advancements.

 

Infrastructure Support

ICON offers tailor made infrastructure support that ascertains only the highest caliber of accessibility for software applications. Service options are customised to address a range of different infrastructure elements.

 

Migration

Whether you require assistance with database migration, programming language, and/or platform migration ICON can assist you. As well as various other technology related migration services including system legacy modernisation.

 

Maintenence

ICON offers a range of maintenance services including, but not limited to, database, mobile application, software, website, web application and custom application software maintenance. This can be provided as a one off service or alternatively as long-term maintenance package.

 

Enhancements

Whatever your business objective ICON can implement enhancements at an application or performance level that are customised to meet your needs.

 

Other Support Services

Looking for a certain type of support service or maintenance request not listed above such as bug fixes, defect resolution, porting, software re-engineering, request based software services or handling, configuration management, status reports or anything else just let us know and our expert team will get in touch.

 

Would you like to find out more about how ICON can help you and your business?

Get in touch